Refund policy

Return & Refund Policy

1. Returns

• You may return most new, unopened items within 30 days of delivery for a full refund.

• Items must be returned in their original packaging and in the same condition as received.

• Certain products (e.g., personalized items, digital downloads, or perishable goods) cannot be returned.

2. Refunds

• Once your return is received and inspected, we will notify you via email of the approval or rejection of your refund.

• Approved refunds will be processed to the original payment method within 5–10 business days.

• Shipping costs are non-refundable, except in cases of damaged or defective items.

3. Exchanges

• We only replace items if they are defective or damaged.

• If you need to exchange an item for the same product, please contact our support team at [your contact email/phone].

4. Damaged or Incorrect Items

• Please contact us within 7 days of receiving your order if the item is defective, damaged, or incorrect.

• Include photos of the damage for faster processing.

5. How to Return an Item

• Contact our support team at [your contact email/phone] to initiate a return.

• Pack the item securely and ship it back to the address provided by our team.

6. Additional Information

• We reserve the right to deny returns that do not comply with the policy.

• For questions regarding returns, refunds, or exchanges, contact our customer service team at [your contact info].